BOOKING & CANCELLATION POLICY
Reservation Adjustments, Cancellations, No Show Policy
Party Guests can pay individually at check-in, we do not charge your card at the time of booking. For parties over six persons, the party host is responsible to pay for “no-shows” guests.
All Discounts will be applied at the time of check-in, with Proof of ID.
You may cancel your reservation without penalty up to 48 hours prior to the party start time.
48 hours from party start (this applies to all illness cancellations): You can reschedule to any available time slot (limit 1 reschedule), please note a rescheduled party may adjust your party rate. Cancellations will be charged the amount owed as a Cancellation Fee.
Cancellation Fees will be held as credit to be applied to future parties reserved 30 days from the original party date. After 30 days from the original party date the Cancellation Fee is non-refundable and cannot apply to a future party date.
If you are 15 minutes late to your party time, your party will be considered a “No-Show”. Your party will be charged the full amount using the card on file. This charge is non-refundable and cannot be applied to future reservations.
WE ENCOURAGE YOU TO CALL US IF YOUR PARTY IS TO BE LATE, WE WILL TRY TO DO EVERYTHING WE CAN TO WORK WITH THE SITUATION!!!! 281-724-1123
We do not guarantee late parties will be allowed to have their complete party duration, depending on target availability.
All sales are final at payment.
Persons that are late to a party are responsible reservation price, not at a prorated rate.
We do not accept weather, or Acts of God cancellations, your party will be rescheduled, when the Arena can re-open.