AXE MASTERS

Reservation Adjustments, Cancellations, No Show Policy

General Policy

Policy applies to reservations made at any time, either on-line or over the phone.

All Reservations require a valid Credit Card on File.

We have the right to adjust reserved parties by no more than 15 minutes later without prior notification, due to Arena Scheduling conflicts for the day.  Any Adjustment will be considered your party start time.

General Rules

1. Please be on-time with your party.
2. Minors under 16, must have a parent/guardian present.
3. All throwers must have closed toed shoes, no sandals or flip flops.
4. All throwers and non-throwers must complete a waiver in the arena at one of our Kiosks, or online at axemasterstx.com
5. All Minor Waiver must be signed by the minor’s parent.
6. There will be no entry into the Arena without a signed waiver, and payment.
7. We are BYOB (no limitations) for adults over 21 years of age, ID will be Checked.
8. You may bring ANY food into the Arena, with exception of microwaved smelly fish.
9. Due to local ordinances, we have to close our doors no later than 12:15am.
10. Spectators in the Arena are limited to 1 person per reserved target, all others must remain in the lobby area.
11. Axe Masters Texas has the right to cancel any booking, prior to the party start time, payment will not be required Party Host.
12. Axe Masters Texas has the right to terminate a party, without refund, due to any party/members not listening to the staff, lewd behavior, intoxication, un-safe actions, etc.
13. Use of drugs on our facility will not be tolerated. If anyone in your party has signs of drug use, your party will be cancelled without refund.  If you or a guest arrive with suspected drug use, your party will be counted as a “NO-SHOW” and will be charged the full amount to the card on file.

Phone Reservations

Phone reservations are subject to the same terms and conditions. Once your phone or online reservation is confirmed, you acknowledge that you have read, understood, and agreed to the policies and procedures of Axe Masters Texas as defined in the Reservation Adjustments, Cancellations, No Show Policy listed on our website and contained within our confirmation email, and poste don our website www.axemasterstx.com.

 

Deposit and Final Payment

A 25 percent (%) deposit maybe required to be paid for ALL/ANY bookings.

If you need to cancel less than fourteen (14) days before the scheduled event all deposits are non-refundable.

All deposits are non-refundable if the Reservation is made within fourteen (14) days before the event starting time.

Forfeited deposits do not count as credit for future reservations, unless provided permission in writing.

Parties of 11 or more people – The card on file will be charged at the 48-hour headcount timeframe before the event.  There is no refund for no-show guests.

For the most part, parties of 11 or more people are paid for at the 48-hour headcount timeframe before the event with the card on file.  If we agree to allow individual payment for your guests, the host is responsible for all remaining balance base don’t the 48-hour headcount adjustment.

Parties of 10 or less people – Final payment can be made on the day of the event.  The party host is responsible for all “no-show” guests as tallied at the 48-hour headcount timeframe before the event.

Reschedule

Please confirm your party size at more than or least 48 hours in advance of the scheduled reservation, the party host is responsible to pay for all ‘no-show” party guest on the reservation as tallied at the 48-hour timeframe before the scheduled event.

If you need to reschedule your reserved event to a different day, you may change the date and time of your reservation to a future date as a one-time courtesy, as-long as we’re orally notified of the change more than 48-hours in advance of your original reservation time. Please note your original party rate might adjust, as-a result of the event rescheduling.

Future Reschedule request will require an additional 25% Deposit.

For all reschedule requests made less than 48-hours of your event start time, We will try to accommodate the reschedule request, but note the cancellation policy will apply to less than 48-hour reschedule requests as if they are a cancellation.

All Arena Fees collected will be credited to the Rescheduled Date, we cannot credit catering and bar services that are non-refundable to Axe Masters Texas from our Vendor Partners.

Parties that include catering/bar services, that reschedule less than 48 hours of the event start, will be charged all catering and bar service fees at the rate quoted.

If you, reschedule your event, we will do our best to accommodate, but not guaranteed we can accommodate your request.

If your event is rescheduled less than 48-hours before your scheduled reservation any deposits and/or pre-paid amount(s) paid to that date of notification are non-refundable. There are no exceptions to this policy.

All Arena Fees collected will be credited to the Rescheduled Date, we can not credit catering and bar services that are non-refundable to Axe Masters Texas from our Vendor Partners.

Cancellations

In the event, that you need to cancel your reservation for any reason less than 48-hours before the scheduled reservation, you will be charged 50% of the original reservation fee amount as a “Cancellation Fee”, less any deposits or pre-paid amounts already collected.  If the amount collected is greater than the Cancellation Fee, we will refund the difference of the collected fees vs the Cancellation Fee.

Parties that include catering/bar services, that cancel less than 48 hours of the event start, will be charged all catering and bar service fees at the rate quoted.

Cancellations less than 2-hours of the event start time will be charged 100% of the remaining party balance.

Cancellation Fees, Deposits, or any pre-paid amounts collected will not be held as credit for future reservations.

NO-SHOW Parties

If your party is more than 15 minutes late to your start party time, your party will be considered a “no-show” and you will be charged the full reservation amount using the card on file. This charge is non-refundable and cannot be applied to future reservations. PLEASE CALL (281-724-1123) IF YOU KNOW YOUR PARTY IS TO BE LATE. WE WILL TRY TO DO EVERYTHING WE CAN TO WORK WITH YOU.

Reduction or Addition of Headcount

No discounts or refunds are offered if your party has a reduction of headcount unless notified 48 hours in advance of the scheduled event.

Party headcount adjustments to a lesser amount, may change the over-all balance owned.

If the party was quoted as a flat-rate, and the party headcount lessens a the 48 hour timeframe of the event.  The party cost will be reduced only if less targets are required, based on a 5 person/target ratio.

If space is available, additional guests may attend and will be charged the standard per person rate on the day of your party.

Late Arrival

If you or your guests, arrive late to your reserved time, your party fee will not be prorated, and the full price will be charged.  Additionally, if you arrive late, the session time will not be extended, and the session will end at its originally scheduled time.

We will do everything we can to accommodate a late arrival to give you your full “time”, but we cannot guarantee we can accommodate.

Please be courteous to our staff and arrive early to your session, with your completed waiver, and wearing closed toe shoes to enjoy your full hour of throwing.

If your party is more than 15 minutes late to your start party time, your party will be considered a “no-show” and you will be charged the full reservation amount using the card on file. This charge is non-refundable and cannot be applied to future reservations. PLEASE CALL (281-724-1123) IF YOU KNOW YOUR PARTY IS TO BE LATE. WE WILL TRY TO DO EVERYTHING WE CAN TO WORK WITH YOU.

Final Check-ins

The last check-in is 1 hour before closing time, no exceptions, if your party is late, it is our discretion to allow you to play a prorated time.

The Arena will close 2 hours prior to closing time if we do not have reserved events, and there is no activity in the arena.

Discounts

All discounts will be applied at the time of check-in, with proof of identification (ID). All sales are final at payment.

Acts of God or Weather

Regardless of party size, we do not accept cancellations resulting from or related to weather or Acts of God.

If such an event occurs, we will work with you to reschedule the session when the arena can re-open.